Delivery & Returns

Deliveries

If you want to order items separately please send us a message on the contact us section of the website and we will come back to you.

If you want a specific combination of products within your box, please add details to the notes section at the bottom of the payment section. 

If you are sending the box as a gift and want to include a card at no extra cost, include the full name and message you want to include in the card and we will send a hand written card within the hamper. 

Unfortunately we do not have a multiple delivery address feature online. If you have several parcels that you require to be sent to multiple addresses please email all details to louise@ilovebylouise.com and we will contact you for payment.

If you have any questions regarding your delivery or an urgent query about your order, contact us on 07539 307355 or email louise@ilovebylouise.com.

UK Standard Delivery. All deliveries within MAINLAND UK are £9.95 per box and any additional box will be charged at an extra £2.50 to cover packaging up to 25kg. If your order exceeds 25kg we will contact you with a finalised cost on posting and packing.

Deliveries outside of MAINLAND UK, Jersey, Ireland and Isle of Man. The cost of delivery per additional parcel will also be £2.50 up-to 10kg. If your order exceeds 10kg we will contact you with a finalised cost on posting and packing.

Deliveries are made Monday - Friday. Please allow up to 5 working days for delivery. 

All parcels are despatched via DPD. 

Product Information

If any item is unavailable, I love by Louise reserves the right to substitute with an an item of equal or greater value, or issue a refund for the product. 

Queries and Returns 

If you have any issues regarding your order or delivery please contact us immediately at louise@ilovebylouise.com or contact us on 07539 307355 between 10am - 6pm and our team will be happy to help you.